家用電梯運行中發生故障時，應啟動緊急報警裝置，家用電梯管理人員應立即切斷家用電梯電源，及時通知家用電梯維護保養單位進行處理。家(jia)用電(dian)(dian)梯(ti)困(kun)人(ren)救(jiu)援(yuan)操(cao)作(zuo)規程(cheng)：家(jia)用電(dian)(dian)梯(ti)管理員(yuan)或(huo)援(yuan)救(jiu)人(ren)員(yuan)與被(bei)困(kun)人(ren)員(yuan)取得聯系，使其(qi)保(bao)(bao)持鎮靜，等待(dai)救(jiu)援(yuan)，被(bei)困(kun)人(ren)員(yuan)不可(ke)將身體任何(he)部位伸出轎廂外；準(zhun)確判斷轎廂位置，保(bao)(bao)證層(ceng)轎門可(ke)靠(kao)關(guan)閉；用三角鑰匙(chi)打開層(ceng)門、轎門，疏散乘客；關(guan)閉層(ceng)轎門，填寫援(yuan)救(jiu)記錄并(bing)存檔，通知家(jia)用電(dian)(dian)梯(ti)維(wei)護保(bao)(bao)養單(dan)位進行處理。

家用電梯層門三角鑰匙開鎖后，須檢查緊急開鎖裝置是否可靠復位，防止開鎖后層門未能有效的重新鎖上。發生(sheng)火(huo)(huo)災(zai)時禁止搭乘家用(yong)電(dian)(dian)梯(ti)(ti)逃生(sheng)。家用(yong)電(dian)(dian)梯(ti)(ti)管(guan)理(li)人員(yuan)應(ying)立即按動“消防(fang)開關(guan)”，使(shi)家用(yong)電(dian)(dian)梯(ti)(ti)進入消防(fang)運(yun)行狀態，當家用(yong)電(dian)(dian)梯(ti)(ti)到達基站(zhan)(zhan)后(hou)(hou)疏導乘客(ke)迅速離開轎廂(xiang)。若是(shi)井道(dao)或轎廂(xiang)內失火(huo)(huo)時，應(ying)設法使(shi)轎廂(xiang)就近(jin)到達層站(zhan)(zhan)盡快撤(che)離，家用(yong)電(dian)(dian)梯(ti)(ti)管(guan)理(li)人員(yuan)切斷(duan)家用(yong)電(dian)(dian)梯(ti)(ti)電(dian)(dian)源后(hou)(hou)采用(yong)絕緣滅火(huo)(huo)器滅火(huo)(huo)。火(huo)(huo)災(zai)發生(sheng)后(hou)(hou)，應(ying)請家用(yong)電(dian)(dian)梯(ti)(ti)維修人員(yuan)嚴格檢(jian)查或修理(li)后(hou)(hou)方可重(zhong)新(xin)投入運(yun)行。

發生地震(zhen)(zhen)時(shi)禁止搭乘家(jia)用(yong)(yong)電(dian)(dian)(dian)(dian)梯(ti)逃(tao)生。應設法(fa)使家(jia)用(yong)(yong)電(dian)(dian)(dian)(dian)梯(ti)就(jiu)近到達層站盡快撤離乘客(ke)，家(jia)用(yong)(yong)電(dian)(dian)(dian)(dian)梯(ti)管理人(ren)員(yuan)(yuan)應立即切(qie)斷家(jia)用(yong)(yong)電(dian)(dian)(dian)(dian)梯(ti)電(dian)(dian)(dian)(dian)源。地震(zhen)(zhen)停止后，應請(qing)家(jia)用(yong)(yong)電(dian)(dian)(dian)(dian)梯(ti)維修人(ren)員(yuan)(yuan)嚴格檢查或修理后方可重新(xin)投入(ru)運行。