家用電梯困人救援操作規程：家用電梯管理員或援救人員與被困人員取得聯系，使其保持鎮靜，等待救援，被困人員不可將身體任何部位伸出轎廂外；準確判斷轎廂位置，保證層轎門可靠關閉；用三角鑰匙打開層門、轎門，疏散乘客；關閉層轎門，填寫援救記錄并存檔，通知家用電梯維護保養單位進行處理。家用電梯層門三角鑰匙開鎖后，須檢查緊急開鎖裝置是否可靠復位，防止開鎖后層門未能有效的重新鎖上。

發生(sheng)火(huo)(huo)災(zai)時禁止搭(da)乘家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯逃(tao)生(sheng)。家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯管理(li)人員(yuan)(yuan)應(ying)立即(ji)按動“消防開關”，使(shi)家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯進(jin)入消防運(yun)(yun)行(xing)狀態，當家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯到達基站(zhan)后(hou)疏導(dao)乘客迅速離(li)(li)開轎廂。若是(shi)井道(dao)或轎廂內失火(huo)(huo)時，應(ying)設法使(shi)轎廂就(jiu)近到達層(ceng)站(zhan)盡(jin)(jin)快(kuai)撤離(li)(li)，家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯管理(li)人員(yuan)(yuan)切斷(duan)家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯電(dian)(dian)(dian)(dian)源(yuan)(yuan)后(hou)采用(yong)(yong)(yong)絕緣滅(mie)火(huo)(huo)器(qi)滅(mie)火(huo)(huo)。火(huo)(huo)災(zai)發生(sheng)后(hou)，應(ying)請(qing)家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯維修(xiu)人員(yuan)(yuan)嚴格檢(jian)查或修(xiu)理(li)后(hou)方可(ke)重新投(tou)(tou)入運(yun)(yun)行(xing)。發生(sheng)地(di)震(zhen)時禁止搭(da)乘家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯逃(tao)生(sheng)。應(ying)設法使(shi)家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯就(jiu)近到達層(ceng)站(zhan)盡(jin)(jin)快(kuai)撤離(li)(li)乘客，家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯管理(li)人員(yuan)(yuan)應(ying)立即(ji)切斷(duan)家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯電(dian)(dian)(dian)(dian)源(yuan)(yuan)。地(di)震(zhen)停止后(hou)，應(ying)請(qing)家(jia)(jia)(jia)用(yong)(yong)(yong)電(dian)(dian)(dian)(dian)梯維修(xiu)人員(yuan)(yuan)嚴格檢(jian)查或修(xiu)理(li)后(hou)方可(ke)重新投(tou)(tou)入運(yun)(yun)行(xing)。

當家用電梯井道內進水時，家用電梯管理人員一般應將家用電梯開至高于進水的樓層后立即切斷家用電梯電源；如水已經將轎廂淋濕，無論何層應立即停用家用電梯，且切斷家用電梯電源。然后組織人員堵水源，水源堵住后進行除濕處理，如熱風吹干。水災過后，應請家用電梯維修人員嚴格檢查或修理后方可重新投入運行。